Simplify utility payment processing, make it secure and predictable. Utility payment processing solutions support cards, ACH, wallets, and IVR, with fast funding, auto-pay, and reconciliation. Reduce late payments and service desk inquiries, and provide customers with flexible payment options from any device.
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Owning a utility means high volume, seasonal spikes, and regulated compliance. Utility payment processing solutions include recurring billing and auto-pay automation, reduced chargebacks, and integrations with CIS and ERP systems so your finance team can close the books on time.
Enroll customers in card or ACH autopay with automatic updater and failed-payment retries that help reduce involuntary churn.
Leverage tokenization, network tokens, and smart routing to increase approvals while keeping sensitive data out of scope.
Collections, past-due trends, dispute ratios, and funding times are displayed on a single dashboard, with CSV and API exports.
Get alerts about disputes, automatic assembly of evidence needed, and keep the chargeback ratio below network thresholds with transparent action.
Accept cards, ACH, digital wallets, IVR payments, and walk-in payments at partnered locations so your customers have the best options.
Offer web and mobile branded portals that also support payment plans, stored payment methods, and are ADA-compliant.
Email, SMS, or IVR reminders for due dates, past-due updates, and confirmations reduce call volume and subsequent late fees.
U.S.-based support dedicated to utility-specific onboarding, risk tuning and reconciliations during peak seasons.
Utilities face specific risk from card-not-present fraud to high-cost disputes without explicit descriptors or timelines. Chargebacks are not waived in higher-volume scenarios, but we can tune these risk rules, AVS policies, and CVV policies, and have step-up flows in place so you can reduce chargebacks without adding friction to your legitimate payers.
We customize payment flows for your tariff schedules, payment grace periods, and notice requirements. Flexible capture timing, user-friendly receipts and consistent descriptors reduce friendly fraud while keeping collections expected.
Choosing the right payment processor is all about trust and consistency. You get transparent pricing, fast funding, real-time visibility, and a plan to achieve ACH goals, card goals, IVR goals, and field collections efforts. Fewer late payments means fewer tickets to your service desk and a better customer experience all around.
Autopay cards/ACH with updater services, smart retries, and support for payment plans to reduce past-due balances.
Web, mobile, in-person, and field collections are all supported through a single tokenized profile, so reporting/reconciliation remains clean.
Field techs can accept card or ACH through secure handheld devices with tokenization and offline tolerance. Instant digital receipts are also granted.
Seamlessly connect your existing bar point-of-sale systems without any interruptions or retraining. Our solution operates in the background, ensuring your team continues serving customers without downtime or a steep learning curve.
Connect payments to the systems you already use so service never slows. We support APIs, webhooks, SFTP batch files, and flat-file imports for daily reconciliation and posting back to your CIS.
Customer Information Systems and Billing: Oracle Utilities, SAP for Utilities, Tyler Technologies Munis, Microsoft Dynamics 365
ERP and Accounting: Oracle NetSuite, Microsoft Dynamics 365 Finance, QuickBooks Online, Xero
CRM and Customer Engagement: Salesforce, ServiceNow, Zendesk
Gateways and Tokenization: Authorize.net, NMI
Wallets and Express: Apple Pay, Google Pay
Notifications and IVR: Twilio, SendGrid, leading IVR platforms
Banking and ACH: NACHA file uploads, SFTP batch, bank lockbox posting
Ready to enhance your utility payment process? Discover how our payment solutions can streamline transactions and improve customer satisfaction. Reach out now for personalized support or to get started today!
High-volume ticketing, mixed channels, and timed notices make utilities much different than your typical billing opportunity. Specialized solutions support autopay at scale, IVR payments/field payments/easier disputed chargeback prevention, and are more suited to tariffs/regulatory environments.
Yes! Field staff can accept credit cards or ACH payments on secure handheld devices with tokenization and offline tolerance. Payments will sync with customer profiles, keeping service orders in step with billing.
We enable alerts when disputes arise, giving clear descriptors, itemized receipts, and automated evidence assembly for needed review. AVS settings tune risk rules, and CVV checks activate velocity checks, making it clear that ratios will remain below network thresholds without adversely affecting legitimate approvals.
PCI DSS-compliant processing with encryption/tokenization; NACHA rules supported across all ACH solutions; ADA considerations on portals, with audit-friendly logs kept for internal/external review.
Yes! Customers can enroll in card or ACH autopay with updater services and smart retries that lower involuntary churn and chargeback rates, effectively reducing late payments.
Yes! We offer REST APIs/webhooks/Flat-file SFTP workflows to integrate back payments to the CIS/ERP, keeping accounting/customer documentation aligned.
Yes! Email/SMS/IVR notifications can be sent for due dates, past-due notices, and confirmations upon payment completion; templates are configurable to align with your branding/policies.
Take the next step toward effortless utility payments. Explore our innovative solutions designed to simplify billing and boost efficiency for your business. Connect with us for tailored assistance or begin your journey with us now!
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