Privacy Policy

At Payment Nerds, we respect and value your privacy. This Privacy Policy outlines what information we collect, how we use and share it, and the measures we take to protect it. By using our website or services you consent to the practices described below. If you have any questions please contact us at clientservices@paymentnerds.com.

Information We Collect

We may collect the following types of nonpublic personal information about you or your business:

1. Information You Provide
   • Contact details (e.g., name, email, phone number).
   • Business information (e.g., business name, type, sales volume).
   • Banking and payment details to process transactions.
2. Information From Your Use of Our Services
   • IP addresses and device identifiers.
   • Transaction data, including amounts, dates and payment methods.
   • Interactions with our website, emails or customer support.
3. Information From Third Parties
   • Consumer reporting agencies or credit bureaus.
   • Data resellers, government records and publicly available sources.

How We Use Your Information

We use your information for:

• Service Delivery: To process payments, transfer funds and provide customer support.
• Compliance: To meet legal obligations such as fraud prevention, credit reporting and card brand regulations.
• Communication: To send you updates, promotional materials, or service related notices.
• Improvement: To improve the functionality and security of our website and services.

Sharing of Information

We do not sell your personal information. However, we may share it in the following circumstances:

1. With Service Providers
   We may share information with non-affiliated companies that help us process transactions, monitor for fraud or provide customer support. Examples include banks, payment gateways, card networks and analytics providers.
2. Legal or Compliance
   We may disclose information as required by law, such as in response to subpoenas or regulatory requests.
3. Business Transfers
   In the event of a merger, sale or transfer of assets, your information may be shared with the acquiring entity.

Security Measures

We implement industry standard security measures to protect your information including:

• Encryption of sensitive data.
• Restricted access to personal information, requiring authentication.
• Regular audits of our security systems and practices.

We take every reasonable precaution but no system is completely secure. We recommend you take steps to protect your own data, such as using strong passwords and securing your devices.

Your Choices and Rights

1. Opting Out of Marketing
   You can opt out of marketing communications by following the instructions in our emails or contact us at clientservices@paymentnerds.com.
2. Accessing or Updating Your Information
   To request access to or correction of your personal information email clientservices@paymentnerds.com or call 1-866-643-4405.
3. California Residents
   If you are a California resident you may have additional rights under the California Consumer Privacy Act (CCPA) including the right to:

• Information about the personal information we collect, use, and share.
• Deletion of your personal information (subject to exceptions).
• Opt out of the sale of your personal information (we do not sell data).

To exercise these rights contact us above. Verification may be required to process requests.

SMS Messaging & Consent

SMS Consent & Privacy

By providing your mobile phone number and opting in through our website forms, you consent to receive SMS/text messages from Payment Nerds related to service updates, appointment reminders, application status, or account-related communications.

Message Frequency

Message frequency may vary based upon your communications with Payment Nerds.

Message and Data Rates

You may incur message-and-data rates based on your plan and carrier.

Opting Out

Cancelling your subscription to receive SMS messages can occur at any time by replying STOP to any text message. Upon cancelling your subscription, you will receive a confirmation SMS that states you will not receive any more promotional messages unless you opt in to receive them again.

Help and Support

For questions or assistance with SMS-related issues, reply HELP to any message from Payment Nerds or contact clientservices@paymentnerds.com or 1-866-643-4405.

SMS Privacy Assurance

Payment Nerds will use the mobile number and SMS consent provided only according to the provisions of this Privacy Policy. SMS Opt-in data and SMS consent will never be shared or sold by Payment Nerds and will never be combined with any third-party and/or affiliate (for marketing or promotional purposes)

Cookies and Third Party Technologies

Our website uses cookies and similar technologies to:

• Track website traffic and performance.
• Serve targeted ads.
• Remember your preferences.

You can manage your cookie preferences through your browser settings. To opt out of interest based advertising visit:

• Network Advertising Initiative
• Digital Advertising Alliance

Data Retention

We will retain your information as required by law or as necessary to fulfill the purposes set out in this policy. For former customers, we will handle your data the same as active customers.

Minors

Our services are not intended for individuals under 18 years of age. We do not collect information from minors.

Changes to this Policy

Last updated 12/20/24. We may update this policy from time to time and will post changes on this page. Continued use of our services will constitute acceptance of the updated terms.

Contact Us

If you have questions about this policy email:

• clientservices@paymentnerds.com
• +1 (800) 808-0939

Thanks for trusting Payment Nerds!