Chargebacks

A chargeback notice does more than tell a merchant that money has been removed from its account. The reason code helps to explain the nature…

If the merchant can prove that the order was delivered, but the customer maintains that the transaction was unauthorized, the merchant will still lose the…

Subscription revenue is only valuable if recurring payments continue to process successfully. After the customer enrolls and completes the first order or subscription period, they…

While chargeback prevention focused mostly on dispute ratios, the Visa Acquirer Monitoring Program (VAMP) requires merchants to think more broadly about fraud and chargeback prevention.…

Chargebacks do more than take revenue. They take the fees, the work, the inventory, and the stability of a merchant account. For high-risk and card-not-present…

Most technology support companies offer valuable services but face challenges with payment gateways. Companies offering remote support, one-time repair services, cybersecurity services, device optimization, and…

SaaS chargebacks can come from several different problems. Customers may have forgotten to renew the subscription, misunderstood the trial period, reported the charge after canceling…

Visa’s new VAMP program changes the way merchants think about chargebacks. Previously, there was no connection between chargebacks, fraud, and disputes. Under the VAMP program,…

Travel agencies face a payment challenge that most ordinary ecommerce merchants do not need to deal with. Customers can pay weeks or months in advance,…

Most merchants do not care about the chargeback ratio math until something breaks. A processor warning, a reserve hold, a pricing change, or a message…